Returns & Exchanges

We want you to love your Shark products, which is why we offer a 60-day money-back guarantee for all purchases made directly through our website. If you are not completely satisfied with your vacuum, mop, or air purifier, you can return it for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and confirm your eligibility.

• 2.
  Print Your Label

  Once authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

• 3.
  Pack Your Product

  Securely place the item in its original packaging, including all attachments, accessories, and manuals that were part of the initial shipment.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 7-10 business days.