Frequently Asked Questions
Everything you need to know about your Shark Clean experience.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-7 business days.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of receipt for a full refund, minus shipping and handling fees.
Do Shark products come with a warranty?
Yes, most Shark products come with a limited warranty ranging from 1 to 5 years depending on the specific model. This covers defects in materials and workmanship under normal household use.
How do I find replacement filters or parts?
You can find genuine Shark replacement parts, filters, and accessories by searching for your specific model number in the 'Parts & Accessories' section of our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.
How do I register my new Shark vacuum?
You can register your product on our website under the 'Product Registration' page. You will need your model number and the date of purchase to complete the process.